Embedding Wellbeing, Burnout Prevention and Psychological Safety at R.M.Williams

Why they came to Lucy:

With a corporate team of nearly 200 staff working across multiple office locations in New South Wales and South Australia, R.M.Williams recognised the increasing levels of pressure and stress among their people. The organisation sought to take proactive steps to support employee wellbeing, reduce burnout risk, and foster a culture grounded in psychological safety and sustainable performance.

‍

R.M. Williams engaged Lucy to:

• Support employees to reduce stress and improve overall wellbeing
• Equip individuals and teams with practical tools to prevent burnout
• Create a psychologically safe environment where people feel empowered to speak up and support one another
• Enhance education and awareness around workplace mental health and sustainable performance
• Build lasting behavioural change through a thoughtfully staged, organisation-wide program

‍

The work they did together

Lucy designed and delivered a comprehensive wellbeing and high-performance uplift program, combining digital learning with live facilitation over an extended period. 

The program included:

• A custom online course hosted on the R.M.Williams intranet, featuring videos, reflection-based worksheets, team activities, and interactive modules.
• Live coaching sessions and Q&As, giving employees the opportunity to explore challenges and apply key learnings.
• In-person workshops delivered at R.M.Williams corporate offices in NSW and SA, focused on the BRAVE Burnout Prevention Framework, empowering individuals and teams to proactively support their wellbeing and foster a psychologically safe culture.
• Follow-up online sessions and surveys to reinforce learning, support accountability, and embed key behaviours.
• A blended learning experience that enabled participants to engage at their own pace while maintaining team-wide alignment.

At the heart of the program was Lucy’s BRAVE Framework—encouraging Boundaries, Rest, Authenticity, Vitality, and Empathy for Self—which provided staff with a clear, practical structure for strengthening wellbeing and performance.

‍

The outcomes they saw

The program prompted a positive cultural shift across the corporate team. 

Participants reported:

• Improved wellbeing awareness and self-leadership: Greater confidence in setting boundaries, prioritising rest, and recognising stress triggers
• Stronger team connection: Increased peer check-ins and supportive conversations
• Behavioural change: Many staff began incorporating more wellbeing practices into their daily routines following the in-person workshops
• Psychological safety: A noticeable increase in openness and confidence to raise concerns or ask for support
• Mindset shift: The group demonstrated a deeper understanding of the connection between personal wellbeing and professional performance
• Reflective change: Feedback indicated the in-person sessions sparked meaningful self-reflection and a shift in how individuals approached their daily work and wellbeing